Jeff Maki is the Senior Director of Innovation and Strategy at Intersection, a technology and media company committed to improving the urban experience. Jeff helps organizations working at urban scale deploy technology to improve customer experience and operational outcomes. He is especially interested in public-private partnership, responsive digital environments, the role of the arts and culture in placemaking, and new approaches to public service delivery--particularly mass transportation. Past clients include MTA/New York City Transit, NASA's Ames Research Center, The White House Office of Science and Technology Policy, The Commonwealth of Pennsylvania, The City of New York and others. Before joining Intersection, Jeff was a Director at the non-profit OpenPlans where he led a team of designers and developers consulting on transformative technology for the public sector. Prior to that, Jeff worked as a Solutions Architect at Schematic, part of the WPP Group, and was the co-founder of a design and technology startup focused on spatial data infrastructure for community-driven neighborhood development. He was also a research fellow in the Art and Design departments at Carnegie Mellon University. Jeff received his Master of Information Systems Management degree from the H.J. Heinz III College of Public Policy and Management.