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If you are currently without heat, please call 311 or download the web app to report the problem. NYC regulations require the following:

Year Round

  • Hot water must be available at a constant minimum temperature of 120 degrees.

Between October 1 and May 31 ("Heat Season")

  • Between the hours of 6:00 AM and 10:00 PM, if the outside temperature falls below 55 degrees, the inside temperature is required to be at least 68 degrees Fahrenheit; and,
  •  Between the hours of 10:00 PM and 6:00 AM, if the temperature outside falls below 40 degrees, the inside temperature is required to be at least 55 degrees Fahrenheit.

Learn more: Tenant Rights and Responsibilities, How To File a Housing Complaint

If you need a sensor,  fill out our request form. We will alert you when sensors become available to the general public. Due to high demand and our limited capacity, all current sensors are reserved for advocacy organizations we have partnered with as part of our winter 2016-17 program. We recommend that you use the tools below to reach out to local advocacy groups in your area for assistance


RESOURCES