GET HELP

 

Image via NYC HPD

Image via NYC HPD

Know Your Rights

If you are currently without heat, please call 311 or download the web app to report the problem. NYC regulations require the following:

Year Round

  • Hot water must be available at a constant minimum temperature of 120 degrees.

Between October 1 and May 31 ("Heat Season")

  • Between the hours of 6:00 AM and 10:00 PM, if the outside temperature falls below 55 degrees, the inside temperature is required to be at least 68 degrees Fahrenheit; and,
  • Between the hours of 10:00pm and 6:00am, the inside temperature is required to be at least 62 degrees Fahrenheit

Learn more: Tenant Rights and Responsibilities, How To File a Housing Complaint


Need a sensor?

Heat Seek  reserves the majority of our sensors for the advocacy organizations we partner with to run our winter program. Tenants participating in our heat season program receive a sensor through their advocacy organization, use it to collect data throughout the winter, and return the sensor to Heat Seek at the end of heat season. The best way to get a sensor is to reach out to local advocacy groups in your area and ask them to join Heat Seek as a partner organization. Click here to find your nearest group.

If you would like to purchase a sensor, please fill out our request form. We will be releasing sensors throughout the fall 2017, and will alert you when sensors become available to the general public.

 

Heat Seek also reserves a limited quantity of sensors to provide (free of charge) to tenants referred to us by local housing advocacy groups. If you qualify for free legal services in NYC, you may be eligible for a free sensor. Click qualify to find out.



More Organizations That Can Help